14 Best Knowledge-Base WordPress Wiki-Style Themes
As a business owner, customer satisfaction should be at the forefront of your mind. Whether you provide services or sell products, you need to make sure that customers can easily get help and find the answers to their most common questions.
One of the best ways to provide them with answers is to establish an FAQ or a knowledge-base section on your website. In fact, many bigger businesses have an entire subdomain dedicated to their support system which helps their users find the information they need.
If the thought of creating a helpdesk or an FAQ section fills you with the dread of having to build another website, fear not as WordPress knowledge-base themes have you covered.
Knowledge base themes are built with specific purposes in mind:
To make it easy for anyone to create a website that serves as a wiki of sorts.
Also, to help your website visitors learn more about a certain product or service you offer.
They’ve been designed to ensure information is easily accessible and presented in a visually appealing and engaging way that leaves your customers satisfied, with the answers they need resolved.
Flatbase is the perfect WordPress theme if you’re looking to create your all-in-one support system. The theme combines a Knowledge Base, FAQs, bbPress integration, and many other features. It’s also responsive and SEO optimized.
With a fresh and modern design along with fully widgetized homepage and a prominent search bar, the iKnowledge WP theme will help you get your support website up and running in no time. The theme allows you set up help categories on the homepage and the bbPress integration is great for providing an additional support channel.
Knowledge Base is a responsive Wiki-style WordPress theme with a clean design and plenty of features to provide support and basic product knowledge to your customers. It integrates with bbPress too so you can create a support forum where customers can ask questions if they can’t find the solution for their problem. Features include:
AJAX based Live Search
Three homepage templates
Custom FAQ post type
Extensive theme options
The theme also supports localization so you can easily provide support in multiple languages.
The TechDesk theme makes it quick to find the right category for the customer’s problem. The homepage features several differently colored sections and the theme is powered by the SMOF Options Panel, which provides tons of options to manage and modify any aspect of the theme. The WordPress wiki theme also comes with 9 custom widgets, 5 widgetized areas, 5 post formats, and unlimited home page layouts.
Try out the HelpGuru WP theme if you would like the ability to receive feedback on your support articles so you know which areas need improvement. This theme also comes with the ability to organize your content and structure it in the most logical way. You can quickly add attachments to your articles and allow customers to download help files.
With positive customer feedback like: “One of the fastest themes that I bought over the years.” Consider the Lore WordPress theme if you want your support site to load as quickly as possible.
The theme has an elegant and simple design with all the functionality needed for a powerful knowledge base. Live Search with filters, bbPress integration, FAQ post types—it’s all there so you can quickly create a support site for your customers.
The Manual WordPress theme is a complete solution for your knowledge base and online documentation website. The theme can be used for a knowledge base, FAQ, online documentation, and support forum site. It includes:
Multiple Homepage Layouts
Targeted Search (entire site, category, and more)
Article Feedback and more
It’s also fully responsive and customizable as well as translation-ready.
The Helper theme comes with a sleek user interface, powerful page builder, and custom post types to handle all knowledge base posts. The WordPress theme also includes an extensive theme options panel to customize every aspect of your site.
If you’re looking for a social-powered forum, Discy is the perfect theme for you. It features a unique and customizable design for all its different pages including question searching, posted question and user profile. Discy is packed with incredible features such polls, questions and answers, and a points and badge system. On top of that, their support system is highly praised!
The QAEngine theme is a great way to provide your customers with quick answers to their questions. This WP theme also supports a point and badge system so your customers can upvote the most helpful answers. Questions can be categorized and tagged to facilitate the search. On top of that, the theme is fully responsive.
DWHelpdesk will help you create a complete helpdesk system. You can receive, organize, track, and resolve customer support issues. It includes a knowledge-base section, Q&A section, glossary, and an FAQ system.
The VSDocs takes your knowledge-base and support section to the next level by allowing you to upload and use videos as well as all the standard features of a support website. It comes with an interactive search form, premade templates, and tons of shortcodes so you can build thorough documentation for your product, app, or service.
What Makes a Great Knowledge-Base Website
A good knowledge-base website will be able to answer the most basic questions your customers have and help them get started with your product. But a great knowledge-base will do all that as well as eliminate some of the support requests completely. Here are five tips that will help you make your knowledge-base website great.
1. Decide What to Document
Creating documentation goes beyond writing basic instructions. Aside from helping your customers, it can also help you keep your employees up to date and make it easy for them to find a specific answer needed when they are helping someone in person.
Your documentation should cover the most obvious parts, as well as provide a thorough description of each feature. Don’t forget to keep a running draft of questions that come up during conversation with your customers, and then work on adding the answers into your knowledge-base periodically.
2. Structure Your Documentation
The structure of your documentation is crucial for minimizing support requests. Cover everything in logical steps, from the beginning to the end. Using categories and tags can help you present the support articles in an organized manner as well as help users find what they need. Use a theme like iKnowledge to set up categories right on the homepage of your support site.
3. Make it Easy to Find Answers
Once you have your documentation setup, you need to create the support section for your product. This can easily be done by setting up a subdomain on your main website and then installing WordPress along with the knowledge-base theme.
After that’s done, you want to make sure the support section can easily be found on your main website. Include the link to it in the main navigation as well as in the footer of your website.
You can also incorporate it on your contact page and have a custom contact form that asks for more information and refers to the documentation before allowing users to contact you directly.
4. Include Essential Wiki Features
Help articles and documentation are the bare necessities your knowledge-base should include. But in order for your customers to get the most out of it, you need to include a few other essentials:
A Search Bar: A search bar will make it easier for your customers to find the answer they need immediately. Nobody wants to sift through tons of pages before finding the answer to their problem.
A Support Forum: No matter how thorough you are, there will always be something you missed. Adding a support forum allows customers to interact with each other and your support team and find solutions even if your knowledge-base doesn’t provide the answer. A theme like Sentric or Lore does a great job of integrating bbPress with the theme. You can also use a theme like QA Engine for a more interactive approach.
An FAQ: Frequently asked questions should be included on all support sites, regardless of how well-documented your product is.
5. Use Multimedia on Your Support Page
Keep in mind that most of us are better visual learners. If you can show how your product works, how to set it up, and how to use it through the use of images or video, all the better. Consider a theme like VSDocs to make it easy for people to understand and learn everything they need to know to use your product effectively.
Help Your Customers With a Knowledge-Base Theme
Setting up a knowledge-base is essential for keeping your customers happy. Help them understand how your product or service works and how to use it in the way that benefits them the most by using one of our knowledge-base WordPress themes.
Editorial Note: Our staff updates this post regularly—adding new WordPress themes with the best, trending designs.